0845 072 2385

Terms of Business

The following are our terms and conditions of business and no others will be accepted unless agreed to in writing by Shelfspan Limited

1. Orders
Orders must be placed in writing, either by email, fax or letter.

2.  Prices
Prices are those shown in our price list or on our website at www.shelfspan.co.uk at the time of receipt of your official order.  All prices for products and services are quoted excluding VAT at the prevailing rate.

3. Quotations
All quotations are valid for 30 days from date on the quotation.

4. Payment
All goods must be paid for in full at the time of ordering, or in the time specified in your credit agreement. We reserve the right to apply a late payment charge of 6% of the net value of the amount outstanding for each month or part month the account is overdue.

Any account queries are to be made in writing within 14 days of the date on the invoice to;

Accounts Receivable
Shelfspan Limited
Cart Lodge Office
Mayland Hall Farm
Mayland Hill
Essex   CM3 6EA     UK

5. Delivery
To see our delivery services, please click here.

Delivery charges are subject to VAT at the prevailing rate at the time of delivery.

All deliveries must be checked and signed for on delivery by an authorized member of the customer’s staff. Any shortfalls or damage to goods supplied must be reported in writing to Shelfspan Limited within 7 business days (Monday to Friday excluding UK Bank Holidays) of the date of delivery.

6. Installation
All goods are delivered flat packed unless specified, with assembly instructions. Any quotation for on-site assembly is based on clear site conditions during normal working hours (9am-5pm Monday to Friday, excluding UK Bank Holidays).  Where a site is not cleared or made safe for agreed installation times, delays and/or additional charges may be incurred.

7. Return of Goods
An application for the return of goods must be made within 7 days of delivery and goods may only be returned with prior written agreement of Shelfspan Limited.

Any goods returned must be in the original packaging and unused.

Goods returned resulting from factors other than our error will incur a restocking fee of 15% of the net sales value plus any transport costs incurred by Shelfspan Limited.

The return of non-standard and bespoke items will not be accepted and will be invoiced in full.

8. Ownership of Goods
All goods purchased remain the property of Shelfspan Limited until paid for in full.